Communications all over the world has progressed rapidly and the most important factor accounting for the increase in the communication is the development of telecommunication services which includes:
The telephone service
The telex service
The growth of telecom sector has been taking momentum after independence along with increase in the job opportunities for it. A type of revolution has taken place in the telecommunication and a number of value added services like radio-paging, cellular mobile telephone services, e-mail, broadband connectivity, voice mail, video mail, video conferencing and many more has been started. Telecom analyst is that person who is responsible for new projects assigned to him; creating telecom services stock; canalization and investigating of telecom use charges involving the help of bills and customer service executives; identification of the errors in billing; working in coordination with members from other departments like telecom, network system, HR, IT, etc. A telecom analyst also needs to offer technical solutions to workers in other departments, handling minor technical problems in non-presence of technicians, scrutinize the networking working of the organization, administer systemization data and suggestion of appropriate broadband or speed data card connection plans.
The most important post in the telecommunication sector is of a telecom administrator. The main work of the telecom administrator is to maintain a proper communication line of the telecom and to formulate and implement policies and strategies towards improvement of the telecom facilities and functions. The regulatory framework of the Indian telecom sector is being carried off by the TRAI (telecom regulatory authority of India).
Duties and responsibilities
The duties and responsibilities are:
A telecom administrator has the duty of handling the team of communication engineers and technicians, which help in building and creating proper telecom systems.
• He needs to ensure the consumer satisfaction by keeping a proper check on the telecom services provided and resolving their complaints.
• He should increase the coordination among the entire department of the telecom organization and to ensure proper delegation of work.
The educational requirements are as follows;
• Bachelor’s degree in electrical engineering or mechanical engineering or business administration
• Special skills in operating and designing the entire telecommunication systems.